Submit Help Request

Help Desk

Submit Help Request

Troubleshooting

Updating and Recovering Controllers

When updating the Bekonix firmware on any board and the update is interrupted for any reason, do not panic. It is easy to continue the firmware update. Run the Bekonix Software (Mobile or Deskt...
Windows Bluetooth Connection

When connecting to a Bluetooth device for the first time, Windows may ask you for permission first. Select "Allow". The next screen confirms a successful connection. Select "Close". Then return to...
Not seeing device or trouble connecting with Bluetooth

Sometimes devices get into state that needs to be reset. To do this try the following: Open your Bluetooth preferences on your Mac, PC, Android, or iPhone. From the list of Bluetooth connected dev...
Legacy LightBox Connection

If you are having difficulties connecting to a legacy LightBox controller, try the following: Make sure your LightBox is plugged into power using a USB cord. Remove the connector block that connec...