Gmail moves many emails sent from companies into the Promotions tab. This can include your initial confirmation email, as well as other support and promotional emails.

Google recommends the following options for moving emails out of the Promotions tab and into your Primary tab:

  • Move a message from one tab to another: Just drag and drop it, or use the right click menu. Gmail will prompt you to remember this preference in the future from email from this sender. 

  • Create a filter: Use this option to create a filter that marks email from specific senders as important and/or directs it to a category of your choice.

  • Add senders to your contact list: This option tells Gmail you’re getting mail from a person you know.

  • Reply to the email: This is another way to indicate you and the sender are familiar with each other.